For support on all RM machines and software, hot fixes, info, updates etc it is best to use the RM support website:  RM Web Site Resources . As you enter you have the choice of four pages:

• Support Home - all new/ current information and news is listed here
• My Support Calls: Log support calls, queries etc and an RM support engineer will respond. Please login for full access to this section. (If you have not yet created a use name do that - it is free and takes about one working day)
• Knowledge Library: Find all documentation about any topic, information is listed by hardware type
• My Library: Build links to your chosen knowledge base information to refer to quickly at any time

Use the expertise within the county on our own OCN Technical User Group following the link (blue people round a table) above

For School Service Desk queries telephone 0845 052 1000

For Kaleidos - The Oxfordshire Learning Platform help, log in, go to Interest Spaces and look for the OLP Support Forum or the Kaleidos Forum, otherwise ask your LP administrator to log a support call with RM - see above

For Laptops for Teacher issues/ sales from Evesham Computers: 01792 534550  make it clear that you are an OXFORDSHIRE school and that you want Oxfordshire CONTRACT Pricing

Interactive Whiteboards bought from Smart, for software downloads, user guides, technical support bulletins, tips and safety information please visit The Matrix-Display website for support please scroll down fill in the on-line Customer Care Request.