RM Support
For support on all RM machines and software, hot fixes, information, updates, etc. a good starting point would be the RM Support Web Site. Information can be found under the following headings:

• Support Home: is where to find new and current information.
• My Support Calls: is where one can log support calls, queries etc., a RM support engineer will respond. Please login for full access to this section. If you have not yet created a user name you will need to do so, this is free and takes approximately one working day to become operational.
• Knowledge Library: visit the Knowledge Library to find documentation listed by hardware type, on any topic.
• My Library: build links to your chosen knowledge base information for quick reference.

ICT Service Desk
OCN E-mail, Conferences and Digitalbrain technical issues should be dealt with by the ICT Service Desk: 0845 052 1000.

Evesham Computers - Evesham computers have recently gone into liquidation.

European Electronique (EE)
Hardware supplies already ordered from Evesham Computers will now be provided by European Electronique (EE), a company based in Eynsham. They have been sent details of all outstanding orders that were placed with Evesham, and have been asked to contact affected schools and re-confirm the order. Schools affected should expect a call in the very near future.
For new orders and enquiries, schools can contact EE now on occschools@euroele.com. Schools do NOT need to contact them regarding outstanding orders.

Schools should use the contact email above for support calls - EE are able to offer next day swap-out service for warranty machines. If school has an HP laptop between 1 and 3 years old, EE will honour warranty repairs up to the value of £175. Beyond that it will be deemed beyond economic repair. Warranties on Lenovo laptops supplied by Evesham are unaffected.

Laptops for Teachers BIOS
The "Laptops for Teachers" or LFTs are BIOS password protected. The decision to use a BIOS password was made to improve the security and supportability of the Laptops. In the first instance having a BIOS password increases security by stopping accidental or unauthorised changes to the system. It also means that technical support for these Laptops is easier by having consistent password details, otherwise if the BIOS password has changed support may be difficult to provide.

The BIOS password will be provided by the ICT Service Desk in reponse to any emailed request from a school headteacher or office account. It is requested that you do not give this information out to others freely and that you consider the implications of any changes you might make. Disabling the BIOS password reduces the security settings imposed, so it is advised that you leave the BIOS password enabled and for supportability reasons that this password remains the same.

Matrix Display
For information about Interactive Whiteboards purchased from Matrix, software downloads, user guides and technical support please visit Matrix. Scroll down and fill in the on-line Customer Care Request.

Schools' Technical Conference
Use the expertise within the county from our own Schools' Technical Conference.

Projector Bulbs
Just Lamps is working in association with PLRD.org to offer a free recycling service for projector lamps. Whenever you purchase a lamp from Just Lamps they include a freepost label with which you can return your old lamp for recycling in line with the new WEEE European directive. Additionally, if you have existing lamps to recycle, please email Peter@justlamps.net with your contact details or call him on 01635 876950 and he will post a return label to you. http://www.justlamps.net/

Archive
Here you will find an archive of older documents relating to the Window Box 98, XP and the Internet that used to be in the technical section of the website.